ITS looks after all the technology and gadgets that you see in our regular classrooms. We make sure that all classrooms have the same type of technology. This way, no matter which building your class is in, you'll know what to expect and how everything works.
Technology Help
If you're a teacher in these classrooms and you need help, our team is ready to assist. We're available during all class hours from Monday to Friday, even in the evenings. You can call us at (402) 472-5511 if you need help, or, send us an email at Support@nebraska.edu. When asking for help, please tell us the building and room number.
Booking a Classroom
The regular classrooms are managed by the Executive Vice Chancellor’s Office. They get help from the EVC Office and Information Technology Services to pay for and take care of the classrooms. If you need to book a classroom, call (402) 472-8008.
Benefits & Features
Getting Started
Email support@nebraska.edu when you require assistance in a general purpose classroom. Include your Name, NUID, the Building and Room Number, and the description of the issue in the email so we can better assist. All support emails go through the Help Center first and then get assigned to the proper channels, therefore responses may have some delay.
For immediate assistance via phone support, call 402-472-5511. When placing the call, please include your Name, NUID, the Building and Room Number, and the description of the issue. Generally, after a phone call is made, a support ticket is created in case the problem is not resolved over the phone or in person or requires further troubleshooting.
Things to consider:
Do you mind if we interrupt during class? Or would you rather schedule a time before or after class to discuss the problem?
Please include your availability if you’d prefer to meet outside of class time and we will do our best to accommodate.
Location
We are located in Brace Lab 205.
We support multiple rooms and buildings and our specialists are frequently moving between buildings throughout the day as they respond to tickets and calls.
Availability/Hours
We have two classroom support technicians who are on campus between the hours of 8AM-4PM.
For after 4PM calls we have student workers who can take phone calls and submit ticket that will be investigated by the technicians the next business day.
FAQs
The monitor has a blue screen.
- Check the touch panel or Keypad located on the center of the table and make sure the correct input is on PC and not HDMI or doc cam.
- (If yes) and you still see a blue screen check the rack where all the equipment is located and see if the power is on, if it's not push the button to turn it on. Or hold it till it turns off, then power it back on.
The PC says it cannot connect to the network and will not let me log in to start my class.
- This is because the network has dropped and the best solution to fix this issue in short amount of time is to restart the PC by holding the power button and then pushing it to turn back on. ** How to power on/off PC PDF**
Can the Blu Ray dvd player support non-blu ray disks.
- Yes
Do I have to use the microphones if I am using Zoom on the classroom PC?
- Yes, in order for the person on the zoom call to hear you, you will have to use the lapel or handheld microphone to speak. Some rooms have ceiling microphones as well. The feedback from the Zoom call will play within the room from the speakers.
Can I use the microphones in the room with my laptop with zoom?
- No, the microphones will only work with the classroom PC.
I cannot hear my microphone in Zoom.
- Zoom Audio set up instructions
I cannot find the Lapel or handheld Microphone
- Check the drawer
Who oversees replacing the batteries for the microphones if I am running low?
- We can bring over extra batteries, and in larger classroom we have rechargeable batteries Available as well. That instructors can take out and swap out on their own.
** insert instructions on how to replace rechargeable batteries pdf**
Who oversees the markers and cloths used on the whiteboards?
- Facilities now supports those items and has a number listed in the classrooms
If there is a power outage, who should we call to report it?
- Facilities and they have their number listed in the classrooms
If instructors don’t have an adapter for their laptops, do you provide adapters for them?
- No, we do not have any adapters for instructors to borrow or purchase.
Support
Email support@nebraska.edu when you require assistance in a general purpose classroom. Include your Name, NUID, the Building and Room Number, and the description of the issue in the email so we can better assist. All support emails go through the Help Center first and then get assigned to the proper channels, therefore responses may have some delay.
For immediate assistance via phone support, call 402-472-5511. When placing the call, please include your Name, NUID, the Building and Room Number, and the description of the issue. Generally, after a phone call is made, a support ticket is created in case the problem is not resolved over the phone or in person or requires further troubleshooting.
Things to consider:
- Do you mind if we interrupt during class?
- Or would you rather schedule a time before or after class to discuss the problem?
- Please include your availability if you’d prefer to meet outside of class time and we will do our best to accommodate.