Faculty-Staff-Student-Other

Billing Schedule

Bill Cycle: 1st - end of month
Bill Cycle Run Date: 10th of month
Date Invoice Sent: 13th – 14th of month
*Payment Process: Autopay Date: 2 days before the bill due date, unless that date falls on a weekend or holiday, in which case, it will be the nearest business day.
*Bill Due Date: 5th of following month
**Online Bill Payhttps://its-onlinepay.unl.edu/

* Student payments and due dates are administered through MyRed
**Faculty, Staff and Other Entity users only 

Guide

Forms

Communication Archives

Frequently Asked Questions

How do I view my invoices?

Faculty, Staff, Other Entity and Student customers will receive invoices via email each month. Invoices will be sent to the primary email address we have on file. Faculty, Staff and Other Entity customers can also access your bill by logging into the ITS Billing System. After logging into the site using your TrueYou credentials, in the upper right hand corner, click on your initials and select the Customer role in the drop-down. Then select My Account > Statements from the menu. Monthly statements are available after the 14th of the month.

As a faculty, staff, or other entity customer, what are the key cutoff dates that I need to consider?

To avoid late fees Payments must be made online at https://its-onlinepay.unl.edu/ prior to midnight Central time on the 5th (e.g. bill due date) For a payment to appear on the invoice Payments made on-line must be made prior to 9:00 pm Central time on the 9th (e.g. bill cycle date)

What do I owe?

Faculty, Staff and Other Entity customers can view your account balance on your most recent invoice at On-Line Bill Pay. To view your balance, verify or sign up for autopay, or make a one-time payment on your account, go to On-Line Bill Pay

What is my Customer Id?

Faculty, Staff and Other Entity customers: Your Customer Id begins with AR and is ten digits long.

Students: Your Customer Id is your NUID.

Need help with your username or password?

Visit https://idm.unl.edu/username-help or call the Help Desk at 402-472-3970.

Can I automatically pay my bill every month?

Student customers are billed through MyRed. Please contact Student Accounts for more information about paying your bill.

Faculty, Staff and Other Entity customers can set up their account for Auto-Pay using a credit or debit card at https://its-onlinepay.unl.edu.

To sign up for Auto-Pay, go to https://its-onlinepay.unl.edu/.

  1. Login with your TrueYou credentials.
  2. If your account does not show up, click on “Add A Customer Id to List”. Your Customer Id begins with AR and is ten digits long.
  3. On the Customer Id Accounts screen, click “Enroll”.
  4. Read and accept the terms & conditions.
  5. Enter your credit card name, address, etc.
  6. Click Save.

To verify you are signed up for Auto-Pay, go to https://its-onlinepay.unl.edu/ and login with your TrueYou credentials. Under Auto-Pay, it will show Enrolled if you are signed up.

Auto-Pay will be processed two days before the payment due date, unless that date falls on a weekend or holiday, in which case, it will be processed on the nearest business day.

How can I update my Auto-Pay information?

To update your Auto-Pay information, go to https://its-onlinepay.unl.edu/.

  1. Login with your TrueYou credentials.
  2. Under Auto-Pay, click “Edit”.
  3. Click on Change Payment Info button.
  4. Enter your credit card billing zip code, card number, expiration and security code.
  5. Click Save.

If you have trouble updating your autopay information, try removing your account from autopay and signing up again.

To remove your account from autopay, go to https://its-onlinepay.unl.edu.

  1. Login with your TrueYou credentials.
  2. Under Auto-Pay, click “Edit”.
  3. Click Cancel Auto-Pay.
  4. Click Cancel Auto-Pay.

How can I view which credit/debit card I have on file for AutoPay?

To view which credit/debit card you are signed up for Auto-Pay with, go to https://its-onlinepay.unl.edu/ and login with your TrueYou credentials. Under Auto-Pay, it will show Enrolled if you are signed up. Click on the "Edit" button.

How can I view a list of my calls?

You will find a detailed listing of call usage as part of your monthly invoice. See 'How to Read Your Bill – Student' and 'How to Read Your Bill – Faculty/Staff & Other Entity' for details.

How can I sign up for new service?

To sign up for new cellular service, go to https://its.unl.edu/huskertech/new-cell-service/.
For all other services, please complete the appropriate form on the TRS site at https://go.unl.edu/trs.

How can I change my current service plan?

To change your current cellular service, please complete the form on the HuskerTech website at https://its.unl.edu/huskertech/plan-change-request/.
For all other services, please complete the appropriate form on the TRS site at https://go.unl.edu/trs.

How can I cancel my service?

To cancel your cellular service, please complete the form on the HuskerTech website at https://its.unl.edu/huskertech/plan-change-request/.
For all other services, please complete the appropriate form on the TRS site at https://go.unl.edu/trs.

I have a credit on my account. How do I get a refund?

Refunds are issued after two months of no service and we receive the final bill from the vendor. Refunds are issued in the same manner as the last payment received.

What email address will notifications come from?

Emails are sent from its-billing@nebraska.edu and its-huskertech@nebraska.edu. Please add both of these to your safe list to avoid emails going to your spam.

How can I change my address or email address?

Faculty, Staff and Other Entity*

*To change your address or email address for your invoice, go to https://go.unl.edu/itsbilling and log in with your TrueYou credentials. Select the Customer role in the drop-down menu in the upper right corner of the screen. Then click Home, hover over Personal Data, and click on Personal Data to change your email address, or Addresses to change your street address and/or contact phone number.

*To change the email address where you receive your Auto-Pay confirmation, see “How can I update my Auto-Pay information?”.

Students can request an address change by emailing your NUID and new address to its-huskertech@nebraska.edu. Email sent by:its-billing@nebraska.edu

This Guide Applies To: