Faculty-Staff-Student-Other

Billing Schedule

Bill Cycle: 1st - end of month
Bill Cycle Run Date: 10th of month
Date Invoice Sent: 13th – 14th of month
*Payment Process: Autopay Date: 2 days before the bill due date, unless that date falls on a weekend or holiday, in which case, it will be the nearest business day.
*Bill Due Date: 5th of following month
**Online Bill Payhttps://its-onlinepay.unl.edu/

* Student payments and due dates are administered through MyRed
**Faculty, Staff and Other Entity users only 

Guide

Frequently Asked Questions

How do I view my invoices?

Faculty, Staff, Other Entity and Student customers will receive invoices via email each month. Invoices will be sent to the primary email address we have on file.

Faculty, Staff and Other Entity customers can also access your bill by logging into the ITS Billing System at https://go.unl.edu/itsbilling. After logging into the site using your TrueYou credentials, in the upper right hand corner, click on your initials and select the Customer role in the drop-down. Then select My Account > Statements from the menu. Monthly statements are available after the 14th of the month.

How do I view my billing account history?

Faculty, Staff and Other Entity customers can access your account history by logging into the ITS Billing System at https://go.unl.edu/itsbilling. After logging into the site using your TrueYou credentials, in the upper right hand corner, click on your initials and select the Customer role in the drop-down. Then select My Account > Account History from the menu.

As a faculty, staff, or other entity customer, what are the key cutoff dates that I need to consider?

To avoid late fees, payments must be made at https://its-onlinepay.unl.edu/ prior to midnight Central time on the 5th.
For payments to appear on an invoice, payments must be made at https://its-onlinepay.unl.edu/ prior to 9:00 pm Central time on the 9th.

What is my Customer Id?

Faculty, Staff and Other Entity customers: Your Customer Id begins with AR and is ten digits long.

Students: Your Customer Id is your NUID.

Need help with your username or password?

Visit https://idm.unl.edu/username-help or call the Help Desk at 402-472-3970 and tell them you need help with your TrueYou login.

Need assistance with Duo authentication?

If you do not have access to any of your previously enrolled authentication devices; you will need to contact ITS Support by calling 402-472-5700 and pressing 1. Please refer to this link for DUO: https://guide.duo.com/add-device

How much do I owe on my account?

Faculty, Staff and Other Entity customers can view your balance due at https://its-onlinepay.unl.edu. To view your balance, verify or sign up for autopay, or make a one-time payment on your account, go to https://its-onlinepay.unl.edu and log in with your TrueYou credentials.

Student customers will need to contact Student Accounts at 402-472-3635 regarding their balance due.

How can I pay my bill?

Student customers are billed through MyRed. Please contact Student Accounts at 402-472-3635 for more information about paying your bill.

Faculty, Staff and Other Entity customers can make a one time payment using a credit or debit card at https://its-onlinepay.unl.edu.Click on “Login to UNL” and enter your TrueYou credentials. If you do not have TrueYou credentials, click on “Continue as Guest”. If your account information does not show up, click on “Click here to add your Customer ID”. Your Customer ID begins with AR and is 10 digits long.

On the Customer Id Accounts screen:
To pay an amount now:

  1. In the field with the dollar amount, type the amount you would like to pay at this time.
  2. Click “Pay Now”
  3. Enter your credit card name, address, number, etc
  4. Click Pay

What do I need to do if I am having problems paying online?

Here are a few things to try:

  • If you tried more than five times, it will lock you out and you will not be able to pay. You will need to wait at least 30 minutes to try again.
  • If you have moved, you may need to use your old address.
  • The zip code is only five characters. Do not enter your full zip code.
  • Make sure the last four fields, zip code, card number, expiration date and security code, are all green before you submit your payment.
  • Clear cache and cookies.

How do I clear my Cache and Cookies?

  • In Firefox, go to Settings, search for “cache”, click the Clear Data button, check both boxes and click Clear.
  • In Chrome, go to Settings, search for “cache”, click Clear browsing data, check “Cookies and other site data” and “Cached images and files” boxes, click Clear data.
  • In Edge, go to Settings, search for “cache”, where it says Clear browsing data now, click “Choose what to clear”, check “Cookies and other site data” and “Cached images and files” boxes, click Clear now.

Can I automatically pay my bill every month?

Student customers are billed through MyRed. Please contact Student Accounts for more information about paying your bill.

Faculty, Staff and Other Entity customers can set up their account for AutoPay using a credit or debit card at https://its-onlinepay.unl.edu.

To sign up for AutoPay, go to https://its-onlinepay.unl.edu/.

  1. Login with your TrueYou credentials.
  2. If your account does not show up, click on “Add A Customer Id to List”. Your Customer Id begins with AR and is ten digits long.
  3. On the Customer Id Accounts screen, click “Enroll”.
  4. Read and accept the terms & conditions.
  5. Enter your credit card name, address, etc.
  6. Click Save.

To verify you are signed up for AutoPay, go to https://its-onlinepay.unl.edu/ and login with your TrueYou credentials. Under AutoPay, it will show Enrolled if you are signed up.

AutoPay will be processed two days before the payment due date, unless that date falls on a weekend or holiday, in which case, it will be processed on the nearest business day.

How can I update my AutoPay information?

To update your AutoPay information, go to https://its-onlinepay.unl.edu/.

  1. Login with your TrueYou credentials.
  2. Under AutoPay, click “Edit”.
  3. Click on Change Payment Info button.
  4. Enter your credit card billing zip code, card number, expiration and security code.
  5. Click Save.

If you have trouble updating your autopay information, try removing your account from autopay and signing up again.

To remove your account from autopay, go to https://its-onlinepay.unl.edu.

  1. Login with your TrueYou credentials.
  2. Under AutoPay, click “Edit”.
  3. Click Cancel Auto-Pay.
  4. Click Cancel Auto-Pay.

How can I view which credit/debit card I have on file for AutoPay?

To view which credit/debit card you are signed up for AutoPay with, go to https://its-onlinepay.unl.edu/ and login with your TrueYou credentials. Under AutoPay, it will show Enrolled if you are signed up. Click on the "Edit" button.

Why did my card get charged when my credit or debit card declined?

It all has to do with the back end credit card process. When you swipe a credit card or submit it online, the payment gateway has to verify four things…

  1. Is this card number correct?
  2. Is there enough funds in this account? at this point an authorization or hold is placed on the credit/debit card for the purchase amount.
  3. Does the address entered match the address on file for the credit/debit card?
  4. Does the CVC code entered match the code on file?

If number three or four do not match, the card will decline. However the authorization placed after step two may take 5-10 business days to be removed. You don’t need to do anything. Monitor your funds and watch to make sure the pending charges drop off within a few days.

I have a charge on my debit card account. How do I get it removed?

When using a debit card, please be aware that your financial institution may place a hold on your account that may exceed your payment amount. The University is not responsible for placing or removing debit holds. Please contact your financial institution if you would like more information.

I have a credit on my account. How do I get a refund?

Refunds are issued after two months of no service and we receive the final bill from the vendor. Refunds are issued in the same manner as the last payment received.

How can I sign up for new service?

To sign up for new cellular service, go to https://its.unl.edu/huskertech/new-cell-service/.
For all other services, please complete the appropriate form on the TRS site at https://go.unl.edu/trs.

Questions about your service?

For cellular questions, call Huskertech at 402-472-5151 or email its-huskertech@nebraska.edu
For wireline or dataport questions, call Telecom Services at 402-472-3434 or email telecom@nebraska.edu
For all other services, email support@nebraska.edu

How can I change my current service plan?

To change your current cellular service, please complete the form on the HuskerTech website at https://its.unl.edu/huskertech/plan-change-request/.
For all other services, please complete the appropriate form on the TRS site at https://go.unl.edu/trs.

How can I cancel my service?

To cancel cellular service, please complete the Cancel Service form on the Huskertech website at https://its.unl.edu/huskertech/plan-change-request/.
To cancel landline service, please complete the Telephone Request - Remove phone service form on the TRS site at https://telecomapps.unl.edu.
To cancel dataport service, please complete the Data Port Activation/Deactivation Form on the TRS site at https://telecomapps.unl.edu.
To cancel calling card service, please complete the Calling card - Deactivate form on the TRS site at https://telecomapps.unl.edu.
For all other services, email support@nebraska.edu.

How can I transfer my cellular service off of the University account to a personal account?

To transfer your service off the University account, please complete the Transfer Service from UNL form on the Huskertech website at https://its.unl.edu/huskertech/plan-change-request/.

I am being billed for Voice Charges on my invoice. What is that for?

Voice Charges are for using more day time minutes during a usage cycle than the number of minutes available on the plan that you signed up for.

How can I view a list of my calls?

You will find a detailed listing of call usage as part of your monthly invoice. See 'How to Read Your Bill – Student' and 'How to Read Your Bill – Faculty/Staff & Other Entity' for details.

How can I change my address or email address?

Faculty, Staff and Other Entity*

*To change your address or email address for your invoice, go to https://go.unl.edu/itsbilling and log in with your TrueYou credentials. Select the Customer role in the drop-down menu in the upper right corner of the screen. Then click Home, hover over Personal Data, and click on Personal Data to change your email address, or Addresses to change your street address and/or contact phone number.

*To change the email address where you receive your Auto-Pay confirmation, see “How can I update my Auto-Pay information?”.

Students can request an address change by emailing your NUID and new address to its-huskertech@nebraska.edu.

Can another individual inquire about my account/service?

Only the account holder can receive information about their account. To request an individual be added as an approved person, the Authorized Second Account Holder Form must be completed and submitted.

What email address will notifications come from?

Emails are sent from its-billing@nebraska.edu and its-huskertech@nebraska.edu. Please add both of these to your safe list to avoid emails going to your spam.

Communication Archives

This Guide Applies To: